We may collect personal information about you in various ways — for example, when you visit our boutique, make a purchase on our website, communicate with us on social media, or participate in our marketing campaigns.The types of personal information we may collect include:

• Contact details such as your name, address, email address, and phone number.
• Account information, such as your username and password.
• Payment details, including card number, billing address, and delivery address (processed securely through our payment partners).
• Purchase history and transaction information.
• Preferences and interests, such as jewelry styles or materials you like.
• Information shared voluntarily during events, giveaways, or customer surveys.
• Information obtained from trusted third-party service providers that assist us with deliveries, payments, or analytics.

We may use the information collected from you to:

• Process and deliver your orders.
• Provide personalized customer service and product recommendations.
• Communicate with you about your purchases, updates, and exclusive offers.
• Administer your participation in promotions, contests, and special events.
• Improve our website, services, and shopping experience.
• Prevent fraud, comply with legal requirements, and ensure transaction security.

We implement strict physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure. All payment data is processed securely and never stored on our servers.

You have the right to:

• Access and update your personal information.
• Request deletion of your data where applicable.
• Opt out of promotional communications at any time.
• To exercise these rights, you may contact us directly using the details below.

At Jacobijoux, we value our customers and the integrity of our jewelry.

Exchange: Diamond jewelry may be exchanged for 100% of its value toward another diamond piece of equal or higher price.

Refund: We offer 85% cashback of the original purchase value. Exchanges or refunds must be requested within [number] days of purchase, accompanied by the original invoice and certificate of authenticity.

Items must be unworn, in perfect condition, and free from any alterations. Customized, engraved, or sale items are final and non-refundable.

If you have any questions or concerns about our privacy practices, please contact us at:

Email: jacobijoux@icloud.com

Contact Number: +961 3 039 052

Address: Rabieh, Lebanon