Items purchased online may be returned to Jacobijoux for exchange or store-credit within 7 days from the date your receive your order. Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging. If you have any questions, please contact us at Administration@jacobijoux.com. before placing an order. We also recommend that you confirm the appropriate size for your pieces prior to placing your order by using our ring and wrist sizing guide found in the product page. Once an order has been placed, it cannot be cancelled.